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All Refunds shall be done by the way of an online bank transfer to the customer's bank account within the 10 days of receipt of the product. If the mode of payment is through online debit/credit cards/net banking, the refund will be processed by reversal of previous transaction.
In cases of refunds under 30 days return, refund is subject to quality confirmation by our skilled quality assurance team and verification of product documents like insurance certificate, original invoice and product certificate.
The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
Part payments received against customised jewellery are not refunded.
Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweler other than drsilver.in) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork.
You are eligible for an exchange on drsilver.in for 100% of the purchase value under 30 days return policy. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase. One order can be exchanged only once, after that it will go under Lifetime Exchange Policy.
Product return will be accepted in case of damage on receipt or difference in product design from that on the website. If the customer still wishes to take a refund, a 10% deduction on the product value will be applicable.
This excludes any product that has been designed through our bespoke service, i.e. designed exclusively for our client by drsilver.in through customization, including engravings, removal of tag; logo etc. in such cases only lifetime exchange policy will be applicable.
In case the customer cannot produce the original certificate, the product will be sent to the Lab for re-certification by the Company. Shipping and Certification cost shall be borne by the customer.